Note
Get the Word at Microsoft Store and compare products with the latest customer reviews and ratings. Download or ship for free. For 1 PC or Mac. Create beautiful and engaging documents. Compatible with Windows 10 or macOS. All languages included. Saving to the PC's drive is not a default option, and if the program can't. Aug 28, 2016 How to Save or Convert Word Doc to PDF on Mac. There may come a time when you need to save or convert a Microsoft Word Doc or DOCX file to PDF format from a Mac. The advantages to saving a Word DOC as PDF are notable in that the PDF file becomes universally readable by any operating system with a PDF reader, even without the Microsoft.
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If you experience specific issues when you use Word, visit the Word help center to search for information about your issue.
Summary
This article describes how to troubleshoot problems that may occur when you start or use Microsoft Word. Use the following methods in the order in which they are presented. If you try one of these methods and it does not help, go to the next method.
ResolutionVerify or install the latest updates
You might have to set Windows Update to automatically download and install recommended updates. Installing any important, recommended, and optional updates can frequently correct problems by replacing out-of-date files and fixing vulnerabilities. To install the latest Microsoft Office updates, see Update Office and your computer with Microsoft Update.
For list of the latest Office updates, see Office Updates. If your issue is not resolved after you install the latest Windows and Office updates, go to method 2.
It's a good idea to make sure that your computer has the latest updates installed for Windows. Updates often fix software problems. Before you use any of the following methods, try first to install updates. After you install the updates, restart your computer, and then start Word.
Troubleshoot problems that occur when you start Word
Important
Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.
Method 1: Insert your document into another file
The final paragraph mark in a Word document contains information about the document. If the document is damaged, you may be able to retrieve the text of the document if you can omit this final paragraph mark.
To access a document but leave its final paragraph mark behind, follow these steps:
Method 2: Start Word by using the /a switch
The /a switch is a troubleshooting tool that is used to determine where a problem may exist in Word. The /a switch prevents add-ins and global templates from being loaded automatically. The /a switch also locks the settings files to prevent it from being read or modified. To start Word by using the /a switch, follow these steps:
For more information about the /a switch, go to the following article in the Microsoft Knowledge Base:
826857 Description of the '/a' startup switch in Word
If the problem does not occur when you start Word by using the /a switch, try the next method to determine the source of the problem.
Method 3: Delete the Word Data registry subkey
Most of the frequently used options in Word are stored in the Word Data registry subkey. A common troubleshooting step is to delete the Word Data registry subkey. When you restart Word, the program rebuilds the Word Data registry key by using the default settings.
Note When you delete the Word Data registry subkey, Word resets several options to their default settings. For example, Word resets the 'most recently used file' list on the File menu. Also, Word resets many settings that you customize in the Options dialog box.
Important
Follow the steps in this section carefully. Serious problems might occur if you modify the registry incorrectly. Before you modify it, back up the registry for restoration in case problems occur.
To delete the Word Data registry subkey, follow these steps:
If Word starts and works correctly, you have resolved the problem (a damaged Word Data registry key). You may now have to change several settings to restore your favorite options in Word.
If the problem is not resolved, restore the original Word Data registry subkey, and then try the next method.
Restore the original Word Data registry key
To restore the original Word Data registry subkey, follow these steps:
Method 4: Delete the Word Options registry key
The Word Options registry key stores options that you can set in Word. These settings are divided into default and optional groups. Default settings are created during the program setup. Optional settings are not created during setup. You can change both the default and optional settings in Word.
To delete the Word Options registry key, follow these steps:
If Word starts and works correctly, you have resolved the problem (a damaged Word Options registry key). You may now have to change several settings to restore your favorite options in Word.
If the problem is not resolved, restore the original Word Options registry key, and then try the next method.
To restore the original Word Options registry key
To restore the original Word Options registry key, follow these steps:
Method 5: Replace the Normal.dot or Normal.dotm global template file
You can prevent formatting, AutoText, and macros that are stored in the global template file from affecting the behavior of Word and any documents that you open. To do this, replace the global template file.
Important
This method includes renaming the global template file so that Word does not find it as expected when it restarts. This forces Word to re-create the global template file. By doing this, you save the original file in case you have to restore it. Be aware that when you rename the global template file, several settings are reset to their defaults, including custom styles, custom toolbars, macros, and AutoText entries. Therefore, we strongly recommend that you save the global template file and do not delete it.
Additional note In certain situations, you may have more than one global template file. For example, this occurs if multiple versions of Word are running on the same computer, or if several workstation installations exist on the same computer. In these situations, make sure that you rename each global template file so that it clearly reflects the appropriate Word installation.
To rename the global template file, follow these steps:
If Word starts correctly, you have resolved the problem. In this case, the problem is a damaged global template file. Now, you may have to change several settings to restore your favorite options.
The old global template file may contain customizations that can't be easily re-created. These customizations may include styles, macros, and AutoText entries. In this case, you may be able to copy the customizations from the old global template file to the new global template file by using the Organizer. For more information about how to use the Organizer to copy macros and styles, press F1 in Word to open Microsoft Word Help, type rename macros in the Search box, and then click Search to view the topic.
Word Not Responding Save Document
If the problem is not resolved, restore the original global template file, and then go to the next section.
Restore the original global template file
To restore the original global template file, follow these steps:
Method 6: Disable the Startup folder add-ins
When you start Word, Word automatically loads templates and add-ins that are located in the Startup folders. Conflicts or problems that affect an add-in can cause problems in Word. To determine whether an item in a Startup folder is causing the problem, temporarily disable the registry setting that points to these add-ins.
To do this, follow these steps:
Microsoft Word Not Saving Properly On Mac Computer
If the problem is not resolved after you disable the Startup folder add-ins, go to the next method.
Method 7: Delete the COM add-ins registry keys
You can install COM add-ins in any location. Programs that interact with Word install COM add-ins. To determine whether a COM add-in is causing the problem, temporarily disable the COM add-ins by deleting the registry keys for the COM add-ins.
To delete the COM add-ins registry keys, follow these steps:
Determine which COM add-in program is causing the problem
To determine which COM add-in program is causing the problem, follow these steps:
If the problem is not resolved when you start Word, repeat steps 4 and 5 for each COM add-in that's listed until you determine which add-in is causing the problem.
To restore the COM add-ins, repeat step 4, but select the check box for each COM add-in that you want to restore.
Method 8: Change the default printer
To change the default printer, follow these steps:
Microsoft Word Won't Open Mac
Microsoft Support options
If you can't resolve this problem, you can use Microsoft Support to search the Microsoft Knowledge Base and other technical resources for answers. You can also customize the site to control your search. To start your search, go to the Microsoft Support website.
Additional resourcesWord Not Responding On Mac
If you experience specific issues when you use Word, go to the following websites to search for specific information about your program version:
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